Study: Build confidence in your practice through structured learning
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Self-directed and live taught, accredited courses — built by professionals who understand the complexity of patient safety.
Accredited, self-paced online training that you can work through in your own time.
Designed and delivered by experienced NHS practitioners and human factors specialists, this interactive online course builds the confidence, tools and judgement to lead meaningful learning from patient safety incidents across any healthcare setting.
Live, expert-led training that can be delivered in-person or virtually online.
What separates a complaint response that closes the door from one that opens up real learning? This training day gives investigators the answer! It combining statutory knowledge of the complaints framework with the practical skills to manage difficult conversations, build clear chronologies, and write empathetic, evidence-based responses. Grounded in PSIRF and followed by four coaching sessions to help it stick.
Informative opportunity and will apply this to my practice. Thank you
This half day executive and senior leader level session goes beyond the technical requirements of PSIRF to build practical confidence in your oversight role. Led by faculty who co-authored the Oversight Roles and Responsibilities Specification with NHS England, the session provides unique insight into the intent and application of these frameworks in practice.
Well pitched for our needs, interactive, informative and gave us excellent challenge to reflect on how we do better.
This one-day interactive workshop is for anyone involved in patient care delivery or patient safety work. Led by faculty with deep expertise in PSIRF implementation, it introduces PSIRF as a fundamentally different approach - one that prioritises learning, compassion, and system improvement over blame - through real scenarios, small group discussions and honest conversation about the challenges and opportunities it presents. Colleagues leave with a clear understanding of PSIRF, practical tools they can use straight away and real confidence in their role in building a safer, fairer healthcare system.
Great content, I feel this would be really beneficial for all teams who are completing any PSIRF investigations
This one-day workshop introduces PSIRF as a fundamentally different approach: one that prioritises learning, compassion, and system improvement over blame. Led by faculty with deep expertise in patient safety, the session blends essential knowledge with interactive discussion, honest reflection, and space to explore the challenges and opportunities PSIRF presents. Colleagues leave with a clear understanding of PSIRF, practical tools, and confidence in their role in building a safer, fairer healthcare system.
We’re proud to have worked with organisations across healthcare, from acute trusts to primary care, mental health to community services, NHS to independent and charity, and with people at every level of patient safety practice. We’re committed to sharing what that experience teaches us, and everything we build is tested in practice before it reaches you.
“Highly knowledgeable, credible and professional.”
Andrew Broderick, Chief Nurse, NHS Blood and Transplant
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