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Considerations for Compassionate Engagement with Patients, Families and Carers
A practical guide for those holding compassionate engagement conversations with patients, families and carers following a patient safety incident.
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Supporting those affected
Discover guidance and resources to help you communicate openly, compassionately and effectively with patients, families and carers throughout the incident response process.
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Insights related to Supporting those affected.
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The Being Fair Tool: From Skeptic to Convert
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Are investigations making your staff sick? – Part 1
How well do you really know how your investigation processes are affecting your staff? This insight explores the…
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Are investigations making your staff sick? – Part 2
If a member of staff went through your learning response process today, would they feel able to raise…
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Courses related to Supporting those affected.
Improving the Complaint Response: Training of Complaint Investigators
What separates a complaint response that closes the door from one that opens up real learning? This training…
Informative opportunity and will apply this to my practice. Thank you
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